Shipping policy

SHIPPING POLICY

At Luxoura, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Shipping Time

Estimated delivery times within the United States are typically between 5–10 business days. Delivery times may vary depending on carrier delays, weather conditions, holidays, or other factors outside of our control.

Shipping Costs

We currently offer FREE SHIPPING on all orders within the United States.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.

Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, Luxoura is not responsible for delays caused by carriers, customs inspections, severe weather, or other unforeseen circumstances.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date at:

contact@luxoura.store

Our support team will review your case and assist you as quickly as possible.

Questions

For any shipping-related questions, please contact:

contact@luxoura.store