Refund policy

RETURNS & REFUNDS

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

• Item must be unused and in its original condition.
• Item must include all original accessories and packaging.
• Proof of purchase is required.

To start a return, please contact us at contact@luxoura.store.

IMPORTANT:
Do not ship any item back without contacting our support team first. Return instructions and the correct return address will be provided after your return request has been reviewed and approved.

Damaged, defective, or incorrect items:
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We will work quickly to provide a replacement or refund.

Non-returnable items:
• Used products
• Products damaged by misuse
• Products returned without original packaging
• Products missing parts or accessories

Refunds:
Once your returned item is received and inspected, your refund will be processed to your original payment method. Refund processing times may vary depending on your bank or payment provider.

If you have any questions, contact us at:

contact@luxoura.store.